This Privacy Policy explains how ShopFloorOS ("we", "us", "our") collects, uses, and protects your personal information when you use our manufacturing execution system.

1. Information We Collect

We collect the following types of information:

Account Information:

• Full name and email address
• Shop/organization name
• Password (encrypted)
• Subscription and billing information

Production Data:

• Work orders, part numbers, customer information
• Production schedules and timelines
• Employee names, roles, and performance metrics
• Process definitions, workflows, and departments
• Quality control records and inspection results
• Inventory items and stock levels
• Equipment and maintenance records
• File attachments (drawings, specifications)

Usage Data:

• IP address, browser type, device information
• Pages visited, features used, time spent
• Error logs and performance metrics

2. How We Use Your Information

We use your information to:

• Provide and operate the ShopFloorOS platform
• Process work orders and track production
• Generate analytics and performance reports
• Process payments and manage subscriptions
• Send service notifications and product updates
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely on cloud infrastructure with industry-standard security measures:

• Encrypted data transmission (HTTPS/TLS)
• Encrypted data at rest
• Regular security audits and updates
• Access controls and authentication
• Regular backups for disaster recovery

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these situations:

• With your consent: When you explicitly authorize sharing
• Service providers: Third-party services that help operate our platform (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
• Legal compliance: When required by law, court order, or government request
• Business transfers: In the event of a merger, acquisition, or sale of assets
• Safety and security: To protect our rights, users, or the public from harm

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain data for up to 90 days for backup and recovery purposes. Some data may be retained longer if required by law or for legitimate business purposes (e.g., billing records, audit logs).

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Download your production data in CSV/JSON format
• Opt-out: Unsubscribe from marketing emails (service notifications will continue)
• Account closure: Delete your account and associated data

To exercise these rights, contact us through the in-app feedback feature or email.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Analyze usage patterns and improve user experience
• Provide security features and detect fraud

You can control cookies through your browser settings, but disabling them may affect functionality.

8. Third-Party Integrations

ShopFloorOS may integrate with third-party services (Google Calendar, Google Sheets, etc.). When you connect these services, you authorize us to access and share data according to the integration's scope. These third parties have their own privacy policies that govern their use of your data.

9. Children's Privacy

ShopFloorOS is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be stored and processed in the United States or other countries where our service providers operate. By using ShopFloorOS, you consent to the transfer of your information to countries outside your residence, which may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us via the in-app feedback button or email support.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt-out of sale (note: we do not sell personal information). To exercise these rights, contact us through the methods above.