1. Acceptance of Terms

By accessing and using ShopFloorOS ("Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this Service.

2. Service Description

ShopFloorOS is a manufacturing execution system (MES) that provides work order management, production tracking, quality control, and related tools for job shops and custom manufacturers. The Service is provided on a subscription basis with various pricing tiers.

3. Subscription and Billing

ShopFloorOS offers different subscription plans (Trial, Essential, Professional, Enterprise):

• Trial accounts are free for a limited time (3-14 days based on email type)
• Paid subscriptions require valid payment information
• Subscriptions automatically renew unless cancelled
• Billing occurs monthly or annually based on your selected plan
• Prices are subject to change with 30 days notice
• No refunds for partial months or unused features

4. User Accounts and Responsibilities

You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Be responsible for all activities under your account
• Use the Service in compliance with all applicable laws and regulations
• Not share account credentials with unauthorized users
• Not use the Service for any illegal or unauthorized purpose

5. Data Ownership and Usage

You retain all ownership rights to your data (work orders, employee information, production data, etc.). We do not claim ownership of your data. However, you grant us the right to:

• Store and process your data to provide the Service
• Use anonymized, aggregated data for analytics and product improvement
• Make backups of your data for disaster recovery

6. Service Availability and Support

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. Support is provided via in-app feedback and email. Support response times vary by subscription tier.

7. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes. Continued use after changes constitutes acceptance of the modified terms.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPFLOOR OS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED. YOU USE THE SERVICE AT YOUR OWN RISK.

10. Termination

We may terminate or suspend your account immediately for:

• Violation of these Terms
• Fraudulent activity or payment disputes
• Extended non-payment
• Any conduct harmful to other users or the Service

Upon termination, you will lose access to your account and data. We may retain backup copies for a reasonable period but are not obligated to provide data exports after termination.

11. Intellectual Property

ShopFloorOS and all related trademarks, logos, and content are owned by us or our licensors. You may not copy, modify, distribute, or reverse engineer any part of the Service without written permission.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction. If any provision is found invalid, the remaining provisions remain in effect.

13. Contact

For questions about these Terms, contact us via the in-app feedback button or email support.